Refund policy

In the event you are not completely satisfied with your purchase for any reason, you may return it for an exchange or refund. We will allow returns on any candle that has not been damaged, burned or altered (such as surface scraping).

Please contact us at support@wispcandles.shop to initiate a return. Shipping cost for the original purchase are non-refundable. The person making the return request is responsible for the return shipping costs as well as any requested exchange shipping costs.

Please ensure the candle is packed safely and securely to prevent damage in transit. Wisp Candle Co. will not assume responsibility for damaged returns as a result of improper packing. When your return is received, please allow up to 72 hours for your return to be processed.